Michigan Auto Repair

Edit: updated from 3 to 4 stars. See bottom for why. So far the work quality has been fine. They took the time (although unnecessarily) to evaluate my 30 year old truck and tell me every little thing wrong with it. I brought it in because of a burnt out clutch, which I told them. The problem came in with communication. I was told that when dropping off my car it would be about 2 hours and I would get an estimate for work. End of day (6 hours later) I finally called them, and they were still estimating. They called me an hour later with the estimate and said if everything came in they expected it to be done tomorrow end of day. Again, tomorrow end of day comes and I haven't heard anything, forcing me to call. I call and they say oh yeah, were expecting it done tomorrow midday. Again, midday rolls around and no phone call. I am forced yet again to call them and find out what's happening. They tell me they are finishing up and it should just be an hour or two. It was finally done and seems fine. There is a huge disconnect between the person who answers the phone and the mechanic. In at least two instances I was taking to someone who was at the same time talking with the mechanic so he could relay the information to me. Seems like putting the mechanic on the phone would just be easier. It has only been a couple days but the truck seems fine. The clutch is fairly light but doesn't seem to be hurting in any way. Because of the lack of communication I had to miss work an extra day and a half, and as such would likely not use this place again. Im editing this because they replied claiming to have reached out to discuss this. I've checked my email and missed calls. Nothing. More bad communication in an attempt to change my review. Edit #2: I took my truck back because they diagnosed a bad ujoint the first time through that I opted against getting, and then it started causing problems. Took it in on a Thursday with them saying they were scheduled out until Monday. They called Friday confirming the price and telling me they had some openings. They called again later that day telling me it was ready. Both timely communications. I still believe there's a big divide between the front desk person's knowledge and the mechanics that causes issues, but this trip went smoothly.

Had help with a tire replacement and they were understanding and even gave us a ride home and picked us up to help since we came towards close. Very understanding and genuine people with good work.

Friendly and Great Staff...Steve service writer very nice...Rick gave me a ride home.....will continue using these folks. Erv Laarman

These guys know their stuff! One of the best service garages in the area!!

The personnel were very friendly. I felt I got very fair prices for the work that was done. I appreciated that I didn't feel pressured to get certain services, or like I was being talked down to, as I have in the past at other mechanics. Overall, great experience.

Very helpful in verifying our brake issue and notifying us that the parts were still under warranty. There was no charge to us and their honesty is always appreciated! Thank you!

Bought a 2001 Chevy Silverado from a family member in a bit of rough condition. Brought it in after hearing good things from other family members. First off, Alex is the nicest and most professional front man to talk to. He's very personable and just a pleasure to deal with. When he called to give me all the details on the extent of the damage he sent a report to my phone that I could look at and he went through everything with me on the spot and they took pictures of everything to show me EXACTLY what he was talking about. The report had prices and said exactly what every dollar was going towards and what was needed. I could accept or decline individual tasks in the list of things I needed to get done, and I had as much time as I needed to think about it and all I had to do was pull it up and click the button and they instantly got it on their end and went to work (when they could). Unfortunately my truck was in pretty bad shape so it needed a LOT done. With current inflation it was a hefty hit to my wallet, but on the other side of that it was my best option compared to a new or used car in the current awful market. The work was solid and the mechanics did a great job, they know their stuff.

The team at West Side Service of Holland are always very courteous, professional, and will make schedule adjustments if possible, as we needed this past week. Thank you so much for providing such a great service to the Holland/Zeeland area. Fud would be very proud!

Very efficient, cooperative staff